Booking Conditions

BOOKING TERMS AND CONDITIONS
RESERVATION & PAYMENTS : A deposit is required in order to validate your booking that will always be confirmed or automaticaly online or per e-mail (per fax is necesary). Here are the terms:

PAYMENT (Deposit and Balance) :

  • On our web page : 100% for 1 night if this avaibility is possible, 50% for 2 nights, 33% in the other cases.
  • Per mail or phone : 50% of the total stay for 1 or 2 nights (or 3 nights for Appart’hôtel), 1/3 of the price in the other cases. For booking up to 1 000,00€ during the high season, we could ask a complement 5 days before arrival.
  • On arrival : Balance is due and Extras are to be paid on the departure day.

Terms : 100% Secured payment online, or per wire transfer. Cash accepted onsite.
If payment 100% in cash : in this case a credit card reference (non-charged) is required for the deposit.
CANCELATION TERMS : Also visible below the description of every type of room.
These terms only apply for individual bookings, do not apply for groups that reserve 4 rooms simultaneously.

For bookings during the high season 2018 : Jan 26 to Apr 2 & Jun 16 to aug 31
. Until 2 months before the arrival : deposit will be refund.
. Less than 2 months before the arrival : the deposit is non-refundable.
.
Special events (Tour de France, Derby, The Marmotte race, Alpes d’Huez, festival) : the deposit is non-refundable at anytime.
. All stay that have started is totaly due. Cancelation at D-3 and “No show” are also due in totality.

For bookings apart from the high season mentioned up here :
. Until 15 days before arrival : deposit is refund.
. Less than 15 days before arrival : the deposit is non-refundable.

. All stay that have started is totaly due. Cancelation at D-3 and “No show” are also due in totality.

All bookings by phone, e-mail or online, include the total acceptation of these terms.
NB : 1 hotel night bookings are not mentioned online nor possible to book in advance during the high season.
Please let us know when you arrive in La Grave, or call us to check the avaibilities, sometimes 1 night is possible between 2 stays.